The real-time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. E-mail intended for a desktop mailbox could be sent to the user's PDA or turned into speech for a phone message.
Although the term is used synonymously with "unified messaging," unified communications implies real-time delivery, whereas "unified messaging" can queue up messages from several sources for retrieval later. See unified messaging and text-to-speech.
Although the term is used synonymously with "unified messaging," unified communications implies real-time delivery, whereas "unified messaging" can queue up messages from several sources for retrieval later. See unified messaging and text-to-speech.
 | Reproduced with permission from Computer Desktop Encyclopedia. Copyright (c) 1981-2009 The Computer Language Company Inc. All rights reserved. |
Additional Resources
- IP Unified Communications Systems Total Cost of Ownership (TCO) Whitepaper
- Get a handle on potential IP unified communications UC costs in this whitepaper. Capture and assess the costs incurred and savings delivered by a state-of-the-art UC solution for any size organization with a comprehensive total cost of ownership tool. Ensure you're making the best long-term UC decision for your company....
- White papers 2009-11-10
- Strategic Guide to Business Phone Systems:
- This 32 page eBook was created to help you understand the key issues involved in choosing and deploying the best UC system for your organization. This guide takes you through the steps in choosing a business phone system and will provide a firm understanding of IP Telephony and Unified Communications.
- White papers 2009-11-10
- From Voice over IP to Unified Communications: Simplify System Management
- Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of legacy data technologies, and still others were designed from the ground up for converged voice and data. ...
- White papers 2009-11-10
- Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
- Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need...
- Webcasts 2009-11-06
- The Enterprise 2.0 Value Propositions Agenda
- Time is Money: Where's the Beef? The now biannual US 'Enterprise 2.0' conference is a wrap, but disappointingly there is still little business understanding of what the term means or what the value propositions and benefits are. The general 2.0 suffix is well understood by technology...
- Blog posts 2009-11-05
- Windows Phones and Unified Communications
- Are you thinking about unified communications in your business? You need to be. In today's world, two trends are reshaping the way we work: 1) all workers are becoming mobile workers, and 2) highly effective collaboration has become every business's competitive edge in the 21st century. The...
- White papers 2009-11-01
- ACUCW2 - Administering Cisco Unified Communications Workspace Part 2: Advanced
- View Available Dates and LocationsThis hands-on, Global Knowledge-exclusive course builds on the foundation provided by ACUCW1 (Administering Cisco Unified Communications Workspace Part 1: Basic) and focuses on the advanced administration aspects of the Cisco Unified Communications Manager CUCM v6.x/7.x products and client devices. You will learn how to configure the...
- Training 2009-11-01
- ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic
- View Available Dates and LocationsIn this entry-level, Global Knowledge-exclusive course, you will learn to administer the Cisco Unified Communications Manager CUCM v6 and v7 products, Cisco Unified Messaging products Unity 5.0 and Unity Connection 7.0, and client devices. You will learn how to access the CUCM administrative pages to perform...
- Training 2009-11-01
- Work Smarter with Telephony Integration and Unified Communications and Collaboration Solutions from IBM
- In a rapidly changing world economy, organizations need to become more efficient, more innovative, and more responsive to their customers -- all the while reducing telephony and collaboration costs. Keeping up with change and information overload for companies is becoming much more difficult, but is critical to staying competitive. Listen...
- Webcasts 2009-10-23
- Gartner: Cloud computing, analytics top 2010 strategic tech list
- Gartner unveiled its top 10 strategic technology list for 2010. Unified communications, servers and specialized systems are out. Client computing, data center do-overs, flash memory and mobile applications are in. The list, presented Tuesday at the Gartner Symposium in Orlando, by analysts David Cearley and Carl Claunch...
- Blog posts 2009-10-20
- Microsoft Positions German Unified Communications Specialist to Ride the Online Wave
- For many years, Munich-based infoWAN Datenkommunikation GmbH has wanted to provide a true enterprise-class online messaging and collaboration option to clients. It first explored such an offering 10 years ago, but the costs were too high. Today, though, the cost of an online solution can be lower than the cost...
- Case studies 2009-10-19
- TPH Improves Knowledge Sharing and Business Collaboration With the 2007 Office System
- The Printing House Ltd. TPH has been a recognized leader in the printing industry since 1961. TPH specializes in delivering on-demand quick printing for Canadian businesses. In order to improve service delivery, TPH wanted to improve staff collaboration and find a more efficient method to transfer information across its 70...
- Case studies 2009-10-14
- Unified Communications
- Waiting for information via email is no longer acceptable. Today's communication channels must deliver immediate presence and interaction. Successful companies know this and are responding by turning to UC.
- Webcasts 2009-10-12
- Burnout - the Dangers of Remote Work Forces
- The problem is as old as work itself: you're working as part of a team and seem to be doing twice as much - or more - as your colleagues, yet no one seems to notice. It feels as though you're carrying the weight of entire projects on your back...
- Blog posts 2009-10-11
- Salesforce.com Plays In the Enterprise - Again
- Back in 1999, I was a salesforce.com user and at that time, it was a rather kludgy sales force automation application that didn't do much right - for example if I tried to export a .CSV file it gave me an .XLS file and vice versa.  I read something by Marc...
- Blog posts 2009-10-07
- Content Management Company Enhances Fax Functions for Richer Unified Communications
- Faxing is important for many businesses that need signatures, drawings, and other paper-based content. Open Text, which specializes in enterprise content management, has large customers worldwide who need rich fax functionality. To help them, Open Text enhanced its fax-processing software to work with Microsoft Exchange Server 2010, providing a rich...
- Case studies 2009-10-07
- Applying unified communications
- Thuy Ha, director of product management at Qwest Communications, discusses a practical framework for unified communications. Ha explains how to build a foundation on a converged network, then add layers such as mobility, conferencing and collaboration.
- Sponsored whiteboards 2009-10-01
- Communications Solution Increases Productivity for Global Conferencing
- InterCall, the world's leading conferencing and collaboration service provider, offers a range of unified communications solutions, including design, implementation, and adoption services. InterCall wanted to use unified communications internally, to streamline communications and to become more familiar with issues its customers face. The solution needed to help teams connect more...
- Case studies 2009-10-01
- Services Provider Boosts Business Efficiency With Unified Communications Applications
- BT Global Services, a networked IT services provider, wanted to increase its own business efficiency while creating innovative products for customers. Using core technologies in Microsoft Office Communications Server 2007 R2, BT designed a suite of small applications that help people communicate more efficiently by merging common tools such as...
- Case studies 2009-10-01
- Direction Generale de l'Aviation Civile Uses Web 2.0 to Facilitate Collaboration and Unify 12,000 Staff Members
- Direction Generale de l'Aviation Civile DGAC wanted to streamline access points for each agent's workspace, optimizing access to management system content and services, as part of the overall public services modernization project and facilitate collaboration, resources pooling, knowledge sharing, and electronic administrative processes. The challenge was to create a DGAC...
- Case studies 2009-10-01
Neighboring Terms
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