(1) Refers to a variety of enhanced services via telephone, including fax-on-demand, voice mail and computer telephone integration. See CTI and IVR.
(2) Services by human operators for taking orders and providing customer assistance and other tasks via telephone.
(2) Services by human operators for taking orders and providing customer assistance and other tasks via telephone.
 | Reproduced with permission from Computer Desktop Encyclopedia. Copyright (c) 1981-2009 The Computer Language Company Inc. All rights reserved. |
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