An individual who is responsible for keeping users' computers running and up-to-date. Their functions are similar to a system administrator, but are more support oriented. They provide technical support to users and may do minor hardware repairs. Unlike software engineers, they typically do not do software design and major programming from the ground up. Rather, they may write in HTML, script languages, macro languages as well as high-level application programming languages. See software engineer.
 | Reproduced with permission from Computer Desktop Encyclopedia. Copyright (c) 1981-2009 The Computer Language Company Inc. All rights reserved. |
Additional Resources
- Web Help Desk Free 9.2.3.1 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Software downloads 2009-11-25
- No more servers? Rackspace says IT workers are tired of them
- And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...
- Discussion threads 2009-11-10
- DualDesk 20.2 (Windows)
- DualDesk lets you remotely support a PC anywhere on the Internet through firewalls in less than 5 seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote user's workstation in real-time without...
- Software downloads 2009-10-22
- RemoteZilla 2.1.1 (Windows)
- RemoteZilla is a VNC compatible remote support system that lets you remotely support a PC anywhere on the Internet through firewalls in seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote...
- Software downloads 2009-10-22
- Dell: A few examples of what's wrong with your tech support
- The on-site tech support tech was obviously in the U.S., but ....it sounds like the "other end" of the line is somewhere half way around the planet (maybe also taking orders for "Shammy Wows") while reading off a scripted Q&A screen.Kinda like "cloud tech support"?What really hurts is that this...
- Discussion threads 2009-10-21
- McAfee Virtual Technician 5.5 (Windows)
- The McAfee Virtual Technician will collect certain system information from your computer in order for the program and McAfee Support personnel to diagnose and resolve any problems related to your McAfee software. The system information collected from your computer may include information regarding McAfee products, operating system information, browser information,...
- Software downloads 2009-10-09
- The 'Seven Laws of Projects'
- great!Seventh Point is the one always happen.RE: The 'Seven Laws of Projects'Unfortunately very true.A successful project is typically one where someone gets lucky and manages to balance your seven points to an 'optimal' level.Accepting #2 has given us the opportunity to go for more of an agile approach. If you...
- Discussion threads 2009-10-01
- TechTool Pro 5.0.6 (Mac)
- Use TechTool Pro to keep your Macintosh running smoothly. TechTool Pro is a full-featured utility program containing options for testing and repair, maintenance including disk defragmentation, and data recovery. All it takes is one click of the mouse to perform a comprehensive suite of tests on your computer's hardware and...
- Software downloads 2009-09-29
- RIM signals price war potential; Fallout could be substantial
- Thesis-changing?Potential MBAs racing to their pcs to start re-writes?RE: RIM signals price war potential; Fallout could be substantialWant to see consumers really scoop up smart phones? Have the carriers charge $5.00 a month for data plans... Some consumers don't see the value in paying $30 a month for mobile...
- Discussion threads 2009-09-25
- ManageEngine Desktop Central 7.0 (Windows)
- Desktop Central is a Web-based, Network-neutral Windows Desktop Management Software for enterprises. It includes, Software Deployment, Patch Management, Asset Management, Remote Control, configurations, Windows System Tools, Active Directory and User Logon Reports. It supports managing desktops in Active Directory, Windows Workgroup, and Novell eDirectory. Desktops that are managed can be...
- Software downloads 2009-09-08
- Web Help Desk Software 9.2.1.7 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Software downloads 2009-08-19
- Battery EEPROM Works 1.83 (Windows)
- Battery EEPROM Works is designed to simplify the process of laptop battery repair. This process can be divided in two parts: cells replacement and fixing the content of EEPROM or integrated Flash of laptop battery controller. While cells replacement is easy and can be made by any technician who can...
- Software downloads 2009-07-18
- uCertify A+ - 220-603 8.04.05 (Windows)
- PrepKit A+ 220-603, A+ Remote Support Technician is an interactive software application that helps you learn, tracks your progress, identifies areas for improvements and simulates the actual exam. This PrepKit contains 8 interactive practice tests with over 580 challenging questions guaranteed to comprehensively cover all the objectives for the 220-603:...
- Software downloads 2009-07-18
- uCertify A+ - 220-604 8.03.05 (Windows)
- PrepKit A+ 220-604, A+ Depot Technician is an interactive software application that helps you learn, tracks your progress, identifies areas for improvements and simulates the actual exam. This PrepKit contains 6 interactive practice tests with over 524 challenging questions guaranteed to comprehensively cover all the objectives for the 220-604: CompTIA...
- Software downloads 2009-07-18
- Sitting "Shiva" For My Dead Laptop
- Sitting "Shiva" For My Dead LaptopSomeone from HP will read thisand email you with an apology and some effort to correct this. I hope you do not take them up on their offer since it would never be extended if you weren't blogging for ZDNet. It has taken some time...
- Discussion threads 2009-07-14
- My Experience with Dell's Namastechnical Support
- Despite my dislike for all things outsourced, my first experience with DELL's call center in India was a largely positive one. So this week, during a particularly intense session of software testing, the 500GB hard drive on my DELL Precision 530 decided to...
- Blog posts 2009-06-24
- Channel ambition is not a conspiracy
- Channel ambition is not a conspiracyI'm still trying to understand.......how people had their hopes dashed about Android at Computex. If you read any of the Android sites most were quite excited about what was being shown. I'm still not sure I understand your coverage of the event as opposed to...
- Discussion threads 2009-06-22
- Get your green on: Run a quick test of your PC's settings with online services
- Want to test your home PC to see if it's using the best power settings? Several of the bigger security and patch management software vendors are offering online services to do this quickly, including Symantec, which charges about $20 for its GreenPC option. If...
- Blog posts 2009-06-03
- uCertify A+ - 220-602 practice test 8.03.05 (Windows)
- PrepKit A+ 220-602, A+ IT Technician is an interactive software application that helps you learn, tracks your progress, identifies areas for improvements and simulates the actual exam. This PrepKit contains 5 interactive practice tests with over 439 challenging questions guaranteed to comprehensively cover all the objectives for the 220-602: CompTIA...
- Software downloads 2009-05-14
- New Apple ads focus on support, TCO
- New Apple ads focus on support, TCOIt's a great ad because......anyone who HAS had to deal with telephone support has had EXACTLY that experience, and will relate to it. Those of us in the IT world who do most of our own support will chuckle or shake our heads;...
- Discussion threads 2009-05-13
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