Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. When sales functions are integrated with marketing and customer service, it is known as "customer relationship management" (see CRM).
 | Reproduced with permission from Computer Desktop Encyclopedia. Copyright (c) 1981-2009 The Computer Language Company Inc. All rights reserved. |
Additional Resources
- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Blog posts 2009-11-23
- Salesforce.com Plays In the Enterprise - Again
- Back in 1999, I was a salesforce.com user and at that time, it was a rather kludgy sales force automation application that didn't do much right - for example if I tried to export a .CSV file it gave me an .XLS file and vice versa.  I read something by Marc...
- Blog posts 2009-10-07
- Jesubi streamlines, automates CRM software to wring more productivity from your sales team
- Customer relations management upstart Jesubi on Tuesday announced its first product, an eponymous CRM solution that streamlines unwieldy Sales Force Automation programs through a sleek interface, templates and reports. by Andrew Nusca
- Blog posts 2009-09-29
- Brent Leary Expounds: The SMBs Rejoice
- Brent Leary, who is not only my bud, but one of the leading, no, the leading, small business consultant and analyst when it comes to small business (duh!), CRM, social CRM and social media, Â is someone that I want to highlight on these pages. Â Not that you need to come...
- Blog posts 2009-09-14
- Kodak Graphic Communications Group Accelerates Lead-to-Cash Cycle With Integrated Customer View
- Kodak Graphic Communications Group wanted to improve the effectiveness of sales and service initiatives for GCG's operations in the Europe, Africa & Middle East region and attain a consolidated view of the sales pipeline to drive more accurate forecasts. The challenge was to replace numerous disparate contact information management systems...
- Case studies 2009-09-01
- Mobiaccess Digital Signature Add-in for RIM (Mobile)
- Digital signature Add-in for MobiAccess.Digital Signature Add-in was developed for creating signatures or any other graphs and inserting them into the database. Records can be queried from the database and displayed on your mobile device. The purpose is capture and display only, there is no support for handwriting and signature...
- Software downloads 2009-08-13
- Mobiaccess Photo Add-in for RIM (Mobile)
- Photo Add-in for MobiAccess.Photo Add-in enables easy, application level photo capture support on devices equipped with a camera. This standalone add-in is easy to configure offering seamless integration with MobiAccess. Mobiaccess - create your own solution for all mobile platforms!Mobiaccess is a software framework that enables the users to implement...
- Software downloads 2009-08-13
- Mobiaccess GPS Add-in for PPC2003 (Mobile)
- GPS Add-in for MobiAccess.GPS Add-in extension enables your MobiAccess application to locate and track geographical locations. The external or built-in receiver-transmitter unit of your mobile device establishes connections to GPS satellites, processes data and enables distance calculations between GPS locations. The configuration of the add-in does not require any special...
- Software downloads 2009-08-13
- Mobiaccess Photo Add-in for PPC2003 (Mobile)
- Photo Add-in for MobiAccess.Photo Add-in enables easy, application level photo capture support on devices equipped with a camera. This standalone add-in is easy to configure offering seamless integration with MobiAccess. Mobiaccess - create your own solution for all mobile platforms!Mobiaccess is a software framework that enables the users to implement...
- Software downloads 2009-08-13
- Mobiaccess Digital Signature Add-in for PPC2003 (Mobile)
- Digital signature Add-in for MobiAccess.Digital Signature Add-in was developed for creating signatures or any other graphs and inserting them into the database. Records can be queried from the database and displayed on your mobile device. The purpose is capture and display only, there is no support for handwriting and signature...
- Software downloads 2009-08-13
- Mobiaccess Photo Add-in for Symbian (Mobile)
- Photo Add-in for MobiAccess.Photo Add-in enables easy, application level photo capture support on devices equipped with a camera. This standalone add-in is easy to configure offering seamless integration with MobiAccess. Mobiaccess - create your own solution for all mobile platforms!Mobiaccess is a software framework that enables the users to implement...
- Software downloads 2009-08-13
- Mobiaccess Digital Signature Add-in for Symbian (Mobile)
- Digital signature Add-in for MobiAccess.Digital Signature Add-in was developed for creating signatures or any other graphs and inserting them into the database. Records can be queried from the database and displayed on your mobile device. The purpose is capture and display only, there is no support for handwriting and signature...
- Software downloads 2009-08-13
- Mobiaccess GPS Add-in for Symbian (Mobile)
- GPS Add-in for MobiAccess.GPS Add-in extension enables your MobiAccess application to locate and track geographical locations. The external or built-in receiver-transmitter unit of your mobile device establishes connections to GPS satellites, processes data and enables distance calculations between GPS locations. The configuration of the add-in does not require any special...
- Software downloads 2009-08-13
- Mobiaccess GPS Add-in for WM Classic/Prof (Mobile)
- GPS Add-in for MobiAccess.GPS Add-in extension enables your MobiAccess application to locate and track geographical locations. The external or built-in receiver-transmitter unit of your mobile device establishes connections to GPS satellites, processes data and enables distance calculations between GPS locations. The configuration of the add-in does not require any special...
- Software downloads 2009-08-13
- Mobiaccess Photo Add-in for WM Classic/Prof (Mobile)
- Photo Add-in for MobiAccess.Photo Add-in enables easy, application level photo capture support on devices equipped with a camera. This standalone add-in is easy to configure offering seamless integration with MobiAccess. Mobiaccess - create your own solution for all mobile platforms!Mobiaccess is a software framework that enables the users to implement...
- Software downloads 2009-08-13
- Mobiaccess Digital Signature Add-in for WM Classic/Prof (Mobile)
- Digital signature Add-in for MobiAccess.Digital Signature Add-in was developed for creating signatures or any other graphs and inserting them into the database. Records can be queried from the database and displayed on your mobile device. The purpose is capture and display only, there is no support for handwriting and signature...
- Software downloads 2009-08-13
- Mobiaccess GPS Add-in for RIM (Mobile)
- GPS Add-in for MobiAccess.GPS Add-in extension enables your MobiAccess application to locate and track geographical locations. The external or built-in receiver-transmitter unit of your mobile device establishes connections to GPS satellites, processes data and enables distance calculations between GPS locations. The configuration of the add-in does not require any special...
- Software downloads 2009-08-12
- Corda Technologies Case Study: Monster Technologies
- Monster Technologies, a division of Monster Worldwide. Inc., provides technical service and support for the Monster brand. Monster Worldwide offers online employment services and solutions through its family of Internet properties. Monster Technologies' L&F group has been using salesforce.com for several years as its sales force automation platform for Customer...
- Case studies 2009-08-05
- Property Services Firm Implements CRM Tool, Generates Return on Investment in Less Than Three Months
- Low usability of the firm's existing SAP Customer Relationship Management CRM application undermined user adoption. IT managers found the inflexible system prohibitively expensive to customize to individual business units. As a result, the solution was not used and salespeople lacked visibility into the activities of other business units. This led...
- Case studies 2009-08-01
- How to Choose the Best CRM Implementation Partner for Your Call Center
- In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation SFA, are among the most common functionalities of Customer Relationship Management CRM solution. The growing number of call centers on numerous market verticals proves that call centers have...
- White papers 2009-07-17
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