The management of change requests. It might be a stand-alone system or part of a help desk system that tracks bug reports.
 | Reproduced with permission from Computer Desktop Encyclopedia. Copyright (c) 1981-2008 The Computer Language Company Inc. All rights reserved. |
Additional Resources
- Is the BlackBerry Storm too 'consumer'?
- Enterprise customers getting hold of the long-awaited BlackBerry Storm are discovering that the smartphone isn't quite as "enterprise" as they might have hoped. Is the BlackBerry Storm too "consumer" for business customers' tastes? According to a report in The Register UK, the issue is...
- Blog posts 2008-11-19
- What really happened to the candidates' computers?
- Now that two weeks have passed since the end of the presidential campaigns, it is worthwhile to take a look at what I think should have one of the biggest cybercrime stories of the year. As Ryan blogged the day after the election, both the McCain and the Obama...
- Blog posts 2008-11-18
- CRM 2009 Forecast: How'd I Do in 2008? Gimme A High Four!
- Usually, when I begin my forecast for the coming year, I like to look at how I did the previous year - which is usually disconcerting to say the least. So, in honor of my first non-intro post for this ZDNET blog, I'm going to be nakedly transparent and show...
- Blog posts 2008-11-18
- More tidbits about electronics recycling and e-waste
- Goodness, they did it. As debate continues over nasty e-recycling behavior and the role of the government, businesses and the average U.S. citizen in fixing the situation, Massachusetts asset disposition company Converge has delivered on its promise to expand its international network with responsible partners. The company says it has...
- Blog posts 2008-11-18
- Consumer Watchdog overreacts about Gmail
- ConsumerWatchdog.org isn't too impressed with the way Gmail works -- they are convinced that Google isn't respecting the privacy of their users. Click here to watch the video Some things mentioned in the video may be concerning to some people, but everything mentioned can...
- Blog posts 2008-11-17
- iPhone vs. Android development: Day 1
- As I mentioned last week I've started learning more about developing for the Apple iPhone. This week I'll be sharing my experiences during a 5-day course on iPhone programming presented by Big Nerd Ranch. In particular, I'll be pointing out differences between Android and iPhone development. [Read:...
- Blog posts 2008-11-17
- Anti fraud site hit by a DDoS attack
- The popular British anti-fraud site Bobbear.co.uk is currently under a DDoS attack distributed denial of service attack , originally launched last Wednesday, and is continuing to hit the site with 3/4 million hits daily from hundreds of thousands of malware infected hosts mostly based in Asia and Eastern Europe, according...
- Blog posts 2008-11-17
- Adobe AIR hits 'critical' security turbulence
- Buried in today's flurry of feel-good Adobe news is this less flattering nugget:Â Adobe AIR is vulnerable to several critical vulnerabilities that could expose users to code execution attacks. The company released AIR 1.5 with fixes for previously discussed flaws in Flash Player (which is embedded into...
- Blog posts 2008-11-17
- Collision course for American-owned car makers
- America's auto makers were very handy in protecting themselves against having tougher fuel efficiency standards. Just this past year as fuel prices spiralled ever upward the feds finally increased the fuel efficiency standards after thirty years of stasis. So now those auto makers in America and elsewhere are...
- Blog posts 2008-11-17
- Greening the data center
- Rising costs of energy - along with limited availability of energy in some areas – are forcing the IT industry to take a new approach in designing and managing data centers, says IBM's Christopher O'Connor. Commentary--Energy efficiency is a significant global issue today, and is expected to be even...
- News items 2008-11-17
- Interesting OLPC discussion thread from Amazon
- OK, really for sure, my last update for the day on the Amazon OLPC sales. Just wanted to post a conversation thread from the one, concerned, negative reviewer on Amazon: Refund Policy?, November 17, 2008 By Marilyn Jones Last year, there were many...
- Blog posts 2008-11-17
- Addressing virtualization's achilles heel
- The benefits of virtualization are quite obvious but when you start to really increase the density of virtual machines in order to maximize utilization suddenly it ain't such a simple proposition. The latest CPUs from AMD and Intel are more than up to the task of running 10-20 or more...
- Blog posts 2008-11-17
- Just in time for the holiday madness, UPS embraces new green packaging label solution
- Talk about a customized piece of green tech. Hewlett-Packard and the United Parcel Service have collaborated to design a device that not only can scan packages for tracking purposes but that can print sorting labels right onto packages, cutting out the paper that would normally go toward...
- Blog posts 2008-11-16
- Free magazines on your iPhone
- Back in May Zinio released a Web-based iPhone magazine reader which allows you to view complete magazines for free. To access it, simply navigate to www.zinio.com/iphone from your iPhone and you'll get free access to a number of popular magazine titles including: ...
- Blog posts 2008-11-14
- Give 'em the cash, forget fuel efficiency
- The chorus of disagreement in Washington over a measly 25-billion dollars is something to behold. For the record that's less than 4% of the money that's been earmarked by the federal government to save the banks, insurance companies, the mortgage mills and other big-spenders on Wall Street and their...
- Blog posts 2008-11-14
- Businesses warming up to Apple iPhone
- Consumers just love the sleek face and curvy lines of Apple's iPhone 3G, but what about the business community? According to CNET's Tom Krazit, RIM's BlackBerry is under assault from Apple's "Jesus phone" -- and better keep an eye behind it: The iPhone is making a...
- Blog posts 2008-11-14
- Lessons from Twitterank launch
- The Twitterank experience this week is a sobering example of how equilibrium around an online application can quickly change. Twitter is a powerful tool used by a huge number of people worldwide (Japan enjoys the greatest usage and the most sophisticated usage model - only...
- Blog posts 2008-11-14
- Will OpenID catch on?
- A survey of more than 300 people shows that few people have heard of OpenID, and even fewer are actually using it. Chris Messina, the guy with the guitar pictured here, has written up results of a survey conducted using Amazon's Mechanical Turk. Messina, rightly, took...
- Blog posts 2008-11-14
- All About Microsoft: CodeTracker
- Revised -- November, 2008 Can't keep Midori straight from MinSafe? Unsure how Red Dog, Cosmos and Zurich fit in Microsoft's cloud OS picture? Tracking Microsoft's myriad codenames is an almost full-time occupation. And Mary Jo Foley knows that better than anyone, as she spends...
- Case studies 2008-11-14
- Apple fixes 12 Safari security flaws
- Apple has release Safari 3.2 to fix at least a dozen security flaws, some very serious. The update, available for Windows XP, Windows Vista and Mac OS X Tiger and Leopard, address vulnerabilities that could be exploited to take full control of a compromised machine. ...
- Blog posts 2008-11-13
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