A person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. Requires troubleshooting and good human communications skills. See help desk and tech support.
 | Reproduced with permission from Computer Desktop Encyclopedia. Copyright (c) 1981-2009 The Computer Language Company Inc. All rights reserved. |
Additional Resources
- Forrester's IT Strategies for Supporting a Distributed Workforce
- Today's workforce is a distributed one - workers across industries are telecommuting, working out of satellite offices and connecting into headquarters from the road. With this increased mobility of the workforce, IT is faced with complex challenges of providing reliable and fast tech support to distributed...
- Webcasts 2009-07-16
- Dell aims to diversify away from PCs, but how?
- Dell chief Michael Dell said that the company will pursue acquisitions, alter its business mix upstream away from PCs and be an innovator in the data center. The exact game plan, however, was unclear. Dell's analyst day on Tuesday was designed to show the company's overall strategy,...
- Blog posts 2009-07-14
- Squaring the SAP certification and maintenance circle
- The Great Certification Debate as I like to call it has been kicked off among SAP Mentors [disclosure: I am an SAP Mentor] and beyond. How that gets articulated over time remains to be seen but to me it is inextricably linked to both project success and lower TCO. It...
- Blog posts 2009-03-25
- Let’s talk about the economics of great journalism
- Responding to various recent postings about journalism, including Ethan Zuckerman, Seth Godin, Dan Gillmor, Amy Gahran and Lisa Williams. I think the economics of journalism and ethics are deeply related and we tend to talk about them separately, emphasizing the dying channels for distribution at the expense of understanding the...
- Blog posts 2009-01-19
- CRM 2009 - Companies to Watch For - Part Tree, er...Three
- To Recap We're heading into the homestretch. Which is why the Giants need to beat the Panthers....last night. Oh, snap. This isn't my NFL blog. I don't have one. This is the final episode in that hilarious sitcom, Greenberg's Fools Gold. For those of you who missed the previous...
- Blog posts 2008-12-22
- Security for virtual environments from the Catbird Seat
- Alright, the title is a bit of a stretch. What can I say, I love bad puns. I spoke with my friends from Catbird after VMworld and have only now found the time to post something about that conversation. Bad Analyst! Go to your room! ...
- Blog posts 2008-10-21
- A conversation with Thomas Otter, Gartner analyst and blogger
- While away, I briefly saw some comment about Gartner's latest foray into the blogging world. Past efforts have been abysmal but this latest attempt looks much more promising. Carter Lusher at SageCircle interviewed Andrew Spender, Gartner’s VP of Corporate Communications, via email. The answers were somewhat stilted in my opinion....
- Blog posts 2008-09-18
- From Chapter one: Data Processing and the IBM Mainframe
- From Chapter one: Data Processing and the IBM MainframeUnderpaying the budget analystLess than $40,000? Is this a trainee?Gotcha momentWith the profusion of detail unconnected to any conclusion, strange to compain about missing information. Still, a sentence like this:In addition, the requirements shown for the project manager position contain...
- Discussion threads 2008-08-01
- SAP 'Mittelstand' customers upset at new maintenance charges
- Following on from yesterday's announcement of a hike in SAP maintenance charges, the German title Computerwoche implies that the powerful 'Mittelstand' group in the German SAP user group are far from happy. Under the title: "Higher maintenance costs upset SAP customers ," Computerwoche interviewed Gunther Rheinhart, executive member of the...
- Blog posts 2008-07-17
- Forrester Best Practices: Improve IT Service Delivery and Support
- The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. Check out this TechRepublic...
- Webcasts 2008-05-07
- News to know: Ubuntu; Microhoo; IT scapegoats; XP; Google
- Notable headlines: Larry Dignan: Microsoft: Pondering the alternatives to Yahoo Microsoft should walk away from Yahoo WSJ: Ballmer's big choice Adrian Kingsley-Hughes: Adventures with Ubuntu 8.04 Gallery: A peek at Ubuntu 8.4 Jason Perlow: Ubuntu: I'm...
- Blog posts 2008-04-28
- Forrester Best Practices: Improving IT Service Delivery and Support
- The IT help desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. To learn best practices...
- Webcasts 2008-01-23
- Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
- The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. View this Webinar, featuring...
- Webcasts 2008-01-23
- Can social networking co-exist with the workplace?
- Can social networking co-exist with the workplace?An attorney advising we seek legal councilHow shocking...We all know a company is well within its legal rights to control internet traffic on its own bandwidth. So the only real question remains whether social networking can be tapped for profitability. And I think that's...
- Discussion threads 2007-12-19
- Forrester: iPhone not ready for enterprise use yet
- Forrester: iPhone not ready for enterprise use yetForrester analysts are known M$ $hillsMicro$ux routinely hires companies to produce false reports to damage other companies and this one is no exception. Micro$ux is just upset that they can't get their ZunePhone to work so they are lashing out at the iPhone.[i]1....
- Discussion threads 2007-12-13
- German universities embrace Linux
- German universities embrace LinuxGo Novell!!!!You guys rock!Is Novell right?That 40% of all German university students use Linux. That if true would be really interesting to follow up on.Good for SuSE!If you are going to use Linux, you might as well use the best out there!http://www.opensuse.orgWrong distro, but......Any linux installation is...
- Discussion threads 2007-08-30
- Official Rules: ZDNet's Deputy Product Tester of the Week Contest
- Official Rules: ZDNet's Deputy Product Tester of the Week ContestFabulous! Where do I begin ? Just kidding . Good IdeaI'll gladly participate in something like this... assuming the things given out are any good. I used to do columns on many topics from reviews to just...
- Discussion threads 2007-05-18
- Can multimedia make thin clients in (finally)?
- NEC Corp. thinks it has found a way to finally usher in the era of thin clients--bring enhanced multimedia capabilities to the devices. We know. Thin clients have never been in. They have some limited uses, but for the most part thin clients have reportedly been on the...
- Blog posts 2007-04-22
- Birmingham kills desktop Linux project citing runaway expenses
- Birmingham kills desktop Linux project citing runaway expensesChickens and eggs.Birmingham's government is apparently not one which will pay any price to carry out a stated policy. Munich's government may have made the contrary decision.A part of the Munich experience is likely to have been significant here as well.When IBM...
- Discussion threads 2006-11-20
- How quickly will businesses adopt Vista?
- How quickly will businesses adopt Vista?"Speedy adoption"? They wish!While WinXP has finally achieved some notable market saturation, it took quite awhile to gain momentum. With Vista, there will be a lot of testing needed to ensure it works with existing applications and that it doesn't outstrip the specs of...
- Discussion threads 2006-11-13
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