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Additional Resources
- Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
- Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need...
- Webcasts 2009-11-06
- What Windows7 could mean for Linux
- Success becomes a problemIf Win7 is as trouble-free as advertised, then there will be a mass-migration to it. This will make M$ great money in the short term. But once customers are there, they are less likely to EVER upgrade again! They are "happy" with XP now - save for...
- Discussion threads 2009-10-24
- Finally! A Three-Cornered Consulting Service for Enterprise 2.0
- Its not too often I endorse a new service - in fact, I never have without a lot of due diligence and at least some production history. Â So, for the first...and potentially only....time ever, I'm telling you that I'm truly excited about the launch of Pragmatic Enterprise 2.0. Â I'm...
- Blog posts 2009-10-20
- News to know: Oracle OpenWorld; Google Wave; Intel; Windows 7; WiFi
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Sam Diaz: Ellison's keynote: Linux, Exadata, the Governator and more Paul Greenberg: Oracle OpenWorld 2009 - Social CRM...
- Blog posts 2009-10-15
- Google Wave can improve communications, reduce e-mail clutter
- I think I've been on communications overload for some time now but just didn't realize how severe my suffering was until my Google Wave invitation arrived this week I must admit that I initially thought of Wave as yet another communications service that requires my daily attention...
- Blog posts 2009-10-14
- Low Bit-Rate Audio Coding in Multi-Channel Digital Wireless Microphone Systems
- Despite advances in voice and data communications in other domains, sound production for live events (concerts, theatre, conferences, sports, worship, etc) still largely depends on spectrum-inefficient forms of analogue wireless microphone technology. In these live scenarios, low-latency transmission of high-quality audio is mission critical. This paper examines the key performance...
- White papers 2009-09-29
- SimpleIPCExpress 1.0.0.2 (Windows)
- SimpleIPCExpress lets you have some of your application's work performed in an external process on the same machine - insulating your app from memory leaks and process crashes. You make function calls to objects in the external process as if they were local objects. Under the covers you're using .NET...
- Software downloads 2009-09-25
- The best VoIP solution is ...
- What about hosted?Wondering if you guys would be willing to discuss the most obvious omission... hosted. It's like choosing which car to buy when its cheaper to take a limo.RE: The best VoIP solution is ...Your article was only comprehensive if you consider just the IP-PBX and desktop telephone;...
- Discussion threads 2009-09-22
- HP Software CTO: Virtualization and cloud sourcing sprawl likely
- HP Software sees a lot of sprawl on the horizon with virtualization and cloud computing. Those are the two primary key takeaways from my conversation with Jamie Erbes, Chief Technology Officer for HP Software & Solutions. Erbes right has an interesting track record. She arrived at HP...
- Blog posts 2009-09-17
- Social CRM reality check
- Tissue Rejection Kills All ProjectsMichael, I enjoyed Jill's post too, a Tweeted that if you erased all references to "Social" and simply left it saying "CRM", you'd still have a valid story. I think the Social part actually had little to do with it. In the end, the...
- Discussion threads 2009-09-16
- Is "online" a destination? There's confusion over different types of media
- The other evening I was at an event organized at Razorfish: "Brand Relationships in a Social Media World." One of the slides shared during the presentation by Garrick Schmitt, GVP Experience Planning at Razorfish showed that "50% of Americans spend more time online than with any other...
- Blog posts 2009-08-21
- When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
- With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing in more eco-friendly ways is important, but in today's economy, companies are also looking to monthly bills as a way...
- White papers 2009-08-20
- A View from the Engine Room: Booz Allen Build a Collaborative Business
- Two key members of the winning Booz Allen Hamilton 'Hello' team, to whom I presented the Open Enterprise 2009 trophy at June's Enterprise 20 conference in Boston, discuss the realities of their collaboration environment above. Megan Murray & Donna Lucas are in the...
- Blog posts 2009-08-06
- Verizon Wireless to developers: 'Our success is tied to you'
- Verizon Wireless CEO Lowell McAdam pitched application developers on the company's strategy as it moves toward its 4G long-term evolution LTE network. Verizon Wireless, which put some meat on its developer plans, also said that its app marketplace will complement existing stores from platform partners. The goal:Â "Provide more applications than...
- Blog posts 2009-07-28
- Time Warner preps for AOL spin-off; Google's 5% stake worth $283 million
- Time Warner on Monday said that it bought back Google's 5 percent stake in AOL for $283 million. The deal, disclosed in regulatory filings, was part of a series of disclosures to set in motion Time Warner's spin-off of AOL as an independent company. In 2005, Google...
- Blog posts 2009-07-27
- How to Choose the Best CRM Implementation Partner for Your Call Center
- In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation SFA, are among the most common functionalities of Customer Relationship Management CRM solution. The growing number of call centers on numerous market verticals proves that call centers have...
- White papers 2009-07-17
- MIMO: From Theory to Reality
- Driven by the even growing demand of higher data rate with the scarce spectrum resource, the theoretical breakthrough has been made and demonstrated significant increase on channel capacity spectral efficiency over MIMO systems. The theoretical MIMO spectral efficiency is verified by MIMO channel measurements and trial systems. Two MIMO mechanisms...
- White papers 2009-07-01
- An Introduction to ISDN
- ISDN is a digital communications network providing transmission rates in multiples of 64kbits per second. Typically described as 2B + D, Basic Rate ISDN BRI logically uses 2 64 kbit/s data channels B channels and one 16 kbit/s signalling channel D channel. ISDN has yet to become a single global...
- White papers 2009-06-18
- Factors to Consider When Deploying Microsoft Office Communications Server (OCS) 2007 Release 2
- In today's global economy, many companies face the challenge of workforces that are increasingly distributed and yet must work together more effectively than ever before. Unified communications addresses this challenge by simplifying how people connect and interact with one another as well as with applications. With unified communications, presence; real-time...
- White papers 2009-06-09
- Microsoft study debunks profitability of the underground economy
- Cybercrime, what cybercrime and millions of dollars in profits?! A newly released paper presented by Cormac Herley and Dinei Florencio at this year's Workshop on the Economics of Information Security 2009 entitled "Nobody Sells Gold for the Price of Silver: Dishonesty, Uncertainty and the Underground Economy" debunks...
- Blog posts 2009-06-05
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