The Bar Is Set Low
The user interface is the most important, yet least-understood area in the computer industry. Every application has only a handful of basic functions that users need all the time, yet they are often buried in arcane submenus that must be memorized. Worse yet, once bad examples are set by major vendors, others follow like sheep. Since popular applications are often hard to learn, users have come to expect that using software has to be difficult, when in fact, it could be downright simple if educated designers were involved.
Users Are Reluctant to Change
Because of the steep learning curves people have endured in the past, many are loathe to change applications. While the software industry constantly touts "productivity gains" for every new product, the lost hours figuring out how to do something, combined with the gun-shy reluctance to actually try a different product that might really be an improvement hardly enhance productivity. If we are to make computers more usable for the masses, the user interface and online documentation must be given much greater attention. See RTFM, naming fiascos, Freedman's law, Web rage and HCI.
Give Us a Break!
These delightful names were chosen for the folders on a digital camera's memory card. Wouldn't names such as Still, Moving, Audio, and Email be slightly more to the point. Hello-o-o-o-o-o-o! This insanity is perpetrated by countless vendors.
Give Us Another Break!
We may have high-tech flat panel TVs in the 21st century, but we still have to contend with dopey button naming. The salvation for family members using this TV remote was to attach labels that made sense out of P.Size, S.Mode and P.Mode.
Wretched Design
Quite common on inexpensive remotes, the Power On/Off button is next to function buttons, such as the Stop button on this DVD control. Also common are all the buttons jammed together in a uniform, columnar matrix so that it is impossible to quickly press a button by feel in a dark room.
Great Design
Much of the iPod's enormous success is attributed to its simple user interface, which is controlled entirely by the click wheel. Originally rotating, and later changed to stationary and touch sensitive, the wheel is clicked and also scrolled by moving a finger around it.
It Can Change World History
Nothing could better highlight the importance of a user interface than the U.S. presidential election of 2000. The confusing punch card ballot used in Palm Beach County, Florida caused thousands of voters to vote for Buchanan rather than Gore or Bush, and the presidency hinged on the results. Is a ballot a user interface? You bet, because any designed interaction between man and machine is a user interface, and this one people will remember in the history books!
![]() | Reproduced with permission from Computer Desktop Encyclopedia. Copyright (c) 1981-2008 The Computer Language Company Inc. All rights reserved. |
Additional Resources
- Cool Tools - What is your Twitter grade?
- HubSpot has launched what it is calling the Twitter Grader, which seems to be the now-defunct Tweeterboard reincarnate -- yet with a proposed business purpose. The grader allows Twitter users to enter in their screen names and the names of others into its secret algorithmic stuff generator and find out...
- Blog posts 2008-08-29
- Question about Gov. Sarah Palin
- Is it just me or can anyone get into the official web site of Alaska Gov. Sarah Palin? Have been trying for the past hour to get in. No word yet from the Governor's Office in Anchorage on the site's ability to handle a sudden surge...
- Blog posts 2008-08-29
- Microsoft patents 'Page Up' and 'Page Down'
- The software maker has been granted a US patent on "navigating paginated content in page-based increments." Microsoft has been granted a patent on 'Page Up' and 'Page Down' keystrokes. The software giant applied for the patent in 2005, and was granted it on August 19, 2008....
- News items 2008-08-29
- New Android Market is YouTube for mobile applications
- Google released early details yesterday about their plans for Android Market, an online bazaar for programs that run on Android phones. Essentially an Android version of the iPhone's popular App Store, it offers three key advantages over Apple's offering: It will follow the YouTube model of instant...
- Blog posts 2008-08-29
- News to know: Dell; Comcast's cap; Yahoo Mash RIP; Google Apps
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Larry Dignan: Dell: Turnaround interuptus as share grab hurts net, margins Google, Mozilla extend search box deal Jason Hiner: Sprint unveils location-based 'geobrowsing' on...
- Blog posts 2008-08-29
- Comcast's Web limits: Saving bandwidth or stifling innovation?
- Comcast's Web limits: Saving bandwidth or stifling innovation?Beef it upWhy Comcast should beef up their network:Imagine its 5:00 PM on a normal Friday evening, you get home hoping to relax in front of the TV to watch a movie or two. You turn on the TV only to discover that...
- Discussion threads 2008-08-28
- Comcast takes broadband cap plunge; Other carriers likely to follow
- Comcast takes broadband cap plunge; Other carriers likely to followHmm, I wonder how long it will take the torrent abusers...... to reach that cap and get kicked? Not talking about the ones who get movies and software and games all illegally but the ones who serve this stuff up?...
- Discussion threads 2008-08-28
- Comcast takes broadband cap plunge; Other carriers likely to follow
- Comcast will implement a 250 GB data monthly cap on customers starting Oct. 1. The move, reported first by DSL Reports, was confirmed by Comcast today Techmeme. On its site, Comcast posted its amended user policy: We've listened to feedback from our customers who asked that...
- Blog posts 2008-08-28
- Windows 7 pricing thoughts - Is Windows too expensive?
- Windows 7 pricing thoughts - Is Windows too expensive?It is an apt comparison>Your Ubunutu/Vista comparison doesn't pass the common sense test. Think about what you can get with Ubuntu-- Compiz Fusion for eye candy, drive encryption, MythTV DVR app, OpenOffice.org, ect. You have to get Ultimate Windows to get all...
- Discussion threads 2008-08-28
- Sprint unveils location-based 'geobrowsing' on eve of WiMax launch
- Sprint unveils location-based 'geobrowsing' on eve of WiMax launchWiMax and GPSThe service isn't GPS yet, they use radio signal strengh to estimate user position.See: http://www.unstrung.com/document.asp?doc_id=162552Dan JonesUnstrung.com
- Discussion threads 2008-08-28
- Sprint unveils location-based 'geobrowsing' on eve of WiMax launch
- With the launch of its long-hyped WiMax service XOHM scheduled to debut in September in Baltimore, on Thursday Sprint announced a set of location-based personalization features that will enhance the user experience of WiMax subscribers by allowing them to, for example, quickly look up restaurants, check traffic and weather, and...
- Blog posts 2008-08-28
- Next generation of business intelligence
- Data warehouses collect gigabytes of data everyday but the information is not always meaningful. Why? Angela Shen-Hsieh, President and CEO of Visual I/O, says it's because the tools are not user friendly. Find out how the next generation of business intelligence will move beyond the spreadsheet to let you...
- Whiteboards 2008-08-28
- Windows 7 must avoid the marketing trap that Vista stumbled into
- Windows 7 must avoid the marketing trap that Vista stumbled intoI agree "One OS to unite them all""One price to keep all happy" In the end it's just a marketing ploy different versions each with their own "missing" pieces. In many ways it looks like double dipping...
- Discussion threads 2008-08-28
- Why does Safari stink?
- Why does Safari stink?Safari on iPhone is even worseSafari on a Mac should work at least as well as Firefox. but on the iPhone it crashes regularly or locks up the iPhone. And it appears Apple's licensing is designed to preclude any competition:"Apple's software requirements for the device are too...
- Discussion threads 2008-08-28
- The importance of the Veoh decision
- The importance of the Veoh decisionThe problem is "appropriate steps".The question is, how thoroughly does a store-and-serve operation have to police what it's storing?In this case, removing something shown to be violating copyright on notification is sufficient. And that's reasonable.The problem is the situation when there are millions of...
- Discussion threads 2008-08-28
- Microsoft to ship new Windows XP beta
- Microsoft to ship new Windows XP betaXP is terrible!This is crap. XP is a memory hog. Now I need to upgrade my desktop to 256 megs of RAM! No compatible drivers for my Diamond Speedstar VESA video card! Why should I need to upgrade my computer for a fancy new...
- Discussion threads 2008-08-28
- Guns n Roses leaker faces prison time
- Guns n Roses leaker faces prison timeI think it should be a civil matter, myself......but if Congress made it a felony, then we can't blame the US Attorney if he takes prompt action. No sympathy for the leaker.BTW: I really didn't want or need to see the cover photo....
- Discussion threads 2008-08-28
- SaaS market will 'collapse' in two years
- SaaS market will 'collapse' in two yearsHe doesn't get itSo to summarize Debes (who comes off a little like Vinny from da mob or a coke dealer - his words, not mine):(1) SaaS and Cloud computing as a delivery vehicle has been tried before and therefore will fail (like all...
- Discussion threads 2008-08-28
- GoBootstrap: simplifying SME accounting
- I'm keen to see startups in the accounting for small business space. Part of that is because I spent more years than I care to remember in finance roles, part is in the belief that accounting systems that reflect a 600 year old methodology are well...
- Blog posts 2008-08-28
- News to know: IE 8; iPhone password locks; SOA; Palm Treo Pro reviews
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Mary Jo Foley: IE 8 Beta 2 ready for download Ed Bott: Internet Explorer 8 gets a massive makeover Gallery: Internet Explorer 8 Beta 2 ...
- Blog posts 2008-08-28
Neighboring Terms
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- Marc Canter: The master of multimedia speaks
-
In this Super Techies interview, larger-than-life techie Marc Canter talks with ZDNet's Editor in Chief Dan Farber about his career as a multimedia pioneer.
- Watch the video >>
- Access the latest Intel and industry best practices
-
Designed specifically to address the concerns of senior IT managers at organizations with more than 100 employees, the Intel Premier IT Professional Program provides best practices via local and e-Seminars and a members-only Web site.
- View the Intel Premier IT Professional web-site tour >>
Ultraportables
- Understanding Ultraportable Laptops (BNET)
- Five steps to protect mobile devices anywhere, anytime (TechRepublic)
- View all ZDNet Toshiba laptop reviews
- From our sponsors
- Toshiba Satellite® U400 Series
-
- The ultra-portable, ultra-stylish Satellite® U405 is a smart choice for you and your small business. Only from the laptop expert, Toshiba. Explore the complete laptop lineup »



