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Additional Resources
- SOA Manifesto: Manes explains manifesto's aims
- Of the 17 original authors of the SOA Manifesto including yours truly, Anne Thomas Manes was one of the most -- if not the most -- powerful and influential voice shaping the formation of the final document. Anne just posted her analysis of the Manifesto document, which...
- Blog posts 2009-11-23
- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Blog posts 2009-11-23
- Mac Help Widget 2.5 (Mac)
- Mac Help Widget uses PHONE, CHAT (ichat, adium, etc) or EMAIL (Apple Mail, Microsoft Entourage, etc) to get support for Macintosh OS X and OS X Server. If no one is online to answer your chat, the request can be sent via email with a very prompt response. Service is...
- Software downloads 2009-11-21
- Velocity Micro NoteMagix M17 Ultra
- Velocity Micro reviewI had ordered a very expensive M17 Ultra gaming laptop from Velocity Micro as my little gift to myself this holiday season. Well, I got it last night...To start with, I was a returning customer. My desktop is a Velocity Micro rig, bought in 2007, and I've...
- Discussion threads 2009-11-20
- iPhone - is it a good tool for traveling business people?
- yes- hmmmm....You're right Dan. Droid? Then you can have google navigation and we'll be able to find a better restaurant in NYC than the worlds busiest Korean :p Maybe those nice people @ 451 will buy you one ;)Thanks for the thoughtOne issue with the current Android V2 phones is...
- Discussion threads 2009-11-20
- Web Help Desk Free 9.2.3 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Software downloads 2009-11-20
- Web Help Desk Pro 9.2.3 (Mac)
- This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...
- Software downloads 2009-11-20
- AT&T loses bid to stop Verizon ads, responds with its own
- AT&T could use Apple's patentApple has patented a technique where a user is forced to watch an ad and then answer a quiz about that ad before they are allowed to use their Apple device. AT&T could use this to force all iPhone users to watch AT&T ads.AT&T has no...
- Discussion threads 2009-11-19
- True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
- Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six customer-centric attributes that should be at the heart of you're your service provider's approach to convergence. Those attributes are: Multiple network...
- White papers 2009-11-19
- Reduce Cost and Improve Service Levels with Application Performance Monitoring Simplification
- Organizations are feeling the pressure of economic uncertainty. They strive to closely align IT infrastructure to the business and also face challenges to reduce costs. While virtually every IT organization has multiple management solutions in place, the unfortunate truth is that most companies are struggling to develop a product mix...
- Webcasts 2009-11-19
- Salesforce demos Service Cloud 2
- At Dreamforce Global Gathering 2009 in San Francisco, Salesforce CEO Marc Benioff and Kraig Swensrud, senior vice president of product marketing, show attendees the company's new customer service software, Service Cloud 2. The new tool helps businesses connect their traditional call center technologies with social media applications through a cloud...
- Videos 2009-11-18
- SOA promotes a sea change for the US Coast Guard
- So what are they?I mean the 25 Service Oriented Initiatives. So far I count two in your first two installments. So why should I care? Well, I suspect anything that has to do with the Homeland Security bureaucracy, an agency that really is surplus to others already...
- Discussion threads 2009-11-18
- FineWS 2.3.5 (Mobile)
- FineWS 2.3.5 for Symbian OS, mobile web server for Symbian OS, makes it possible to provide web service from Mobile phone. Using FineWS 2.3.5, you are possible to build your own web site on your smartphone and provide web service on the Internet. First, you must register a User ID...
- Software downloads 2009-11-18
- Dance Microsoft Store employees, dance!
- RE: Dance Microsoft Store employees, dance!I for one am proud to see Microsoft employees that love their job. They are really enjoying themselves which not only makes for a better environment but also makes for better customer service. This is exactly the kind of thing the Microsoft store should...
- Discussion threads 2009-11-17
- Apple's "force fed ads" patent more likely related to content, not hardware
- Perhaps neitherHopefully you are right and they'll use this process to allow customers to earn free content. Unfortunatley I see this as being a way for Apple to increase its warchest by forcing its followers to view ads. Perhaps it'll be a blend - view enough ads to put $10...
- Discussion threads 2009-11-17
- Widespread BlackBerry data outage reported, is it time to move on?
- umgotta say this sounds like a justification for an iffy iphone purchase or usage maybe? you make it sound like if BIS goes down you're dead in the water, but if BIS goes down all you lose is what you don't have with any other service anyway, you still get...
- Discussion threads 2009-11-17
- Service Desk Ticket Tracking System 2.5.4 (Windows)
- Service Desk T.T.S., Ticket Tracking System, is a complete application that allows you to create and assign service tickets to your technicians. This system also allows any user on your network to create a new service ticket then you can assign it to the technician of your choice. Service Desk...
- Software downloads 2009-11-17
- First Alert Service Monitor 09.11.17 (Windows)
- First Alert Service Monitor makes you money by helping you maintain a dependable site. If your site is down, you lose money. You need a good Monitor to let you know if and when your site goes down and for how long. Monitors Internet Services and if down, alerts you...
- Software downloads 2009-11-17
- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Blog posts 2009-11-16
- More evidence of the coming collision between home broadband and the smart grid
- Collision?Not the word I would have used.In any event, I think this is a positive and necessary direction to go. In order to manage more diversified, less dependable/consistent sources of energy, the demand side HAS TO be managed. Without it, we are just setting ourselves up for a lot of...
- Discussion threads 2009-11-16
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- More from IBM
- How to Drive Better Business Outcomes with Exceptional Web Experiences Download the eBook
- Driving Business Agility through SOA Connectivity & Integration Read the White Paper from IBM
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