(1) (StereoLithography Apparatus) See 3D printing.
(2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. SLAs are used by vendors and customers as well as internally by IT shops and their end users. They can specify bandwidth availability, response times for routine and ad hoc queries, response time for problem resolution (network down, machine failure, etc.) as well as attitudes and consideration of the technical staff.
SLAs can be very general or extremely detailed, including the steps taken in the event of a failure. For example, if the problem persists after 30 minutes, a supervisor is notified; after one hour, the account rep is contacted, etc.
(2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. SLAs are used by vendors and customers as well as internally by IT shops and their end users. They can specify bandwidth availability, response times for routine and ad hoc queries, response time for problem resolution (network down, machine failure, etc.) as well as attitudes and consideration of the technical staff.
SLAs can be very general or extremely detailed, including the steps taken in the event of a failure. For example, if the problem persists after 30 minutes, a supervisor is notified; after one hour, the account rep is contacted, etc.
 | Reproduced with permission from Computer Desktop Encyclopedia. Copyright (c) 1981-2008 The Computer Language Company Inc. All rights reserved. |
Additional Resources
- Cloud Courting: Round One
- VMware and Citrix want to be your cloud infrastructure provider. The competing virtual infrastructure makers announced dueling cloud initiatives this week aimed at providing xSPs with simple to deploy and buy cloud computing platforms that come from very different angles and may serve to bifurcate the mid to small market...
- Blog posts 2008-09-19
- Open source and innovation as maintenance models
- Following my piece on a proposed model for enterprise applications maintenance, two fresh posts, one from Matt Aslett at 451.com and another from Leigh Cauldwell offer alternative ideas around how the present conundrum might be solved. Matt offers the open source position arguing that: This would appear to be...
- Blog posts 2008-08-20
- ManageEngine SupportCenter Plus (exe)
- SupportCenter Plus is a 100% Web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next...
- Software downloads 2008-07-24
- From Chapter one: Data Processing and the IBM Mainframe
- From Chapter one: Data Processing and the IBM MainframeGood PostIn those days i was the Manager of Technical Services and Computer Operations and remember not too fondly the innumerable meetings, courses, seminars required to implement changes. The technique "Structured or Top-down programming" was used to insure data integrity when program...
- Discussion threads 2008-07-18
- Sun Exec: Your 'Eco Data Center' doesn't have to cost millions. Some tips for getting there.
- OK, so here's the $100 million question: Do you really want to spend that much to make your data center more green or at least more efficient? I thought not, which is why I agreed to speak with Sun Chief Technologist for EcoDC and Virtualization Services, Phillip Morris, about more...
- Blog posts 2008-07-16
- Google reports cause of App Engine failure
- Google reports cause of App Engine failureIt's PREVIEW RELEASEThere are plenty of better reasons to question cloud computing than an preview release of a free service crashing...This is just like Airplanes. Airplanes are much less likely to crash than acar, and you are about 10x safer in an airplane than...
- Discussion threads 2008-06-20
- Windows Live FolderShare: unacceptable 3-day outage
- Windows Live FolderShare: unacceptable 3-day outageWhine. Whine. Whine.FolderShare is a free service. It hasn't cost you a dime. Unacceptable outage or not, you can whine to us or move on to another provider that will invariably pull the same stunt.Anyone who lives in their parents house free of...
- Discussion threads 2008-06-16
- Edge systems need a dose of SOA, too
- On the peripheries of every enterprise are the "edge" applications, databases, and systems. A repository here, an embedded system there, an open source database over there, distributed servers everywhere. Corporate wouldn't give us the budget, so we went ahead and jury-rigged this thing together anyway -- so there. These systems...
- Blog posts 2008-05-28
- Firescope crushes the BSM price point
- Earlier today I spoke with Mark Lynd, president of Firescope, a company that's trying with very little funding - $4 million at the last count - to bring Business Service Mangement BSM to the mass of smaller enterprises. Earlier in the week, the company launched BSM-Business Edition at a starting...
- Blog posts 2008-05-23
- Blog fight: on dumping email servers
- Blog fight: on dumping email serversHa ha ha..is it April Fool's again already?Geeze and I thought it was April Fool's all over again! What absolute drivell of an assumption.Look, what planet are you guys seriously living on? Have you ever actually worked in an enterprise?And as if gmail is going...
- Discussion threads 2008-05-23
- TJX whistle blower sacked?
- TJX, the retailer that was hit with a major security breach, has sacked a whistle blower who was exposing the company's security issues. According to the ha.ckers.org site: I had some very disturbing news today from one of the forum users - he had just been...
- Blog posts 2008-05-22
- TIBCO proactive management approach enables SOA performance delivery as a managed service
- The business of running IT for major organizations has been moving in a maturity model direction for some time. ITIL, IT service management methods, various compliance measures, and the seemingly never-ending mantra for IT to do more with less are behind these necessary trends. Yet SOA brings...
- Blog posts 2008-04-30
- Multiobjective Optimization of SLA-Aware Service Composition
- In Service Oriented Architecture, each application is often designed as a set of abstract services, which defines its functions. A concrete services is selected at runtime for each abstract service to fulfill its function. Since different concrete services may operate at different Quality of Service QoS measures, application developers are...
- White papers 2008-04-25
- Microsoft CRM Online Hunts Salesforce.com
- Microsoft CRM Online Hunts Salesforce.comBye bye Salesforce.I don't really think all that many will miss you. The claims of it's leader of the end of software and many other over confident and arrogant remarks have not set well with IT people I know. What is his name though...i almost have...
- Discussion threads 2008-04-18
- Lawyer: Psystar may be 'very hard to stop'
- Lawyer: Psystar may be 'very hard to stop'Now we just need to see if the company is real!Ok, so if they are real, they may be able to get away with it. And if they are real, I think i may just pick one up. If it does break down...
- Discussion threads 2008-04-16
- Squaring the cloud
- Squaring the cloudNobody cares...about the cloud. Individuals will eventually be its only users.I guess the large number of talkbacks indicates just how popular it is.Totally dangerous idea.http://www.theregister.co.uk/2008/04/15/google_spreadsheet_bug/This is what users of google apps can expect. Unsecure data.So who takes the call when the Cloud is down?The ISP? Google? Who is...
- Discussion threads 2008-04-15
- Google: App Engine 'not fit for business'
- We pundits are getting carried away with ourselves, it seems. I caught up with Google App Engine product manager Pete Koomen a couple of hours ago and he told me quite categorically that App Engine is targeting consumer-focused applications, and not the business market: "A couple of the restrictions...
- Blog posts 2008-04-11
- Eclipse co-founder Skip McGaughey on Open Health mission
- Skip McGaughey, who was the original co-chair of the Eclipse Foundation while at IBM, has a new mission, to bring that same open source collaboration to health care. McGaughey, who has been based in Asheville, NC since launching Eclipse, is the first head of the Open Health...
- Blog posts 2008-04-09
- Why OS X costs twice as much as Windows
- Why OS X costs twice as much as WindowsMore Closed??Nearly half of OSX is all open source. Freely available for download, including the code. The *ONLY* proprietary part is the GUI that lies on top, and a few key underpinnings such as Core technologies (CoreGraphics, CoreVideo, etc). Now when you...
- Discussion threads 2008-04-09
- Towards Management of SLA-Aware Business Processes Based on Key Performance Indicators
- It is increasingly important that Service Level Agreements SLAs are taken into account when business processes are exposed as services in a Service Oriented Architecture. SLAs define expected service behavior and nonfunctional properties of the service. The fact that the service provider has to offer certain guarantees concerning SLA properties...
- White papers 2008-04-08
Neighboring Terms
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
