(Quality Of Experience) A subjective measure of performance in a system. QoE relies on human opinion and differs from quality of service (QoS), which can be precisely measured. For example, a person's reaction to listening to music through headphones is based not only on the frequency response of the system and the speakers, but the comfort of the unit and the individual's hearing sensitivity. See MOS and QoS.
 | Reproduced with permission from Computer Desktop Encyclopedia. Copyright (c) 1981-2008 The Computer Language Company Inc. All rights reserved. |
Additional Resources
- QoS, QoE & Total Customer Experience
- Business success requires productively and simply leveraging an increasingly rich menu of IP network-based Multimedia, Internet, Communications and Entertainment MICE capabilities. Due to the sophistication required to provide, support and manage MICE capabilities they are often purchased as services from a service provider. Because MICE services are critical to business...
- White papers 2007-07-27
- TechNet Webcast: Delivering High-Quality VoIP Using Communications Server 2007 (Level 200)
- The presenter of this webcast gives an introduction to Microsoft Unified Communications UC Quality of Experience QoE, an innovative approach to ensure that all users experience the best possible quality of Voice over Internet Protocol VoIP-anytime, anywhere. The attendee will learn how QoE in Microsoft Office Communications Server 2007 combines...
- Webcasts 2007-04-26
- Introducing Lucent's Acuity Architecture
- This paper discusses a major shift in network traffic that is driving the need for service-aware, next generation network architecture that can deliver on-demand services over a flexible converged network. The paper explains the need for network-based service intelligence with control points distributed at the edge of the network, enabling...
- White papers 2006-08-01
- Quality of Experience in Cable Networks: Challenges, Trends, and Solutions
- The competition between DSL and cable has driven cable to provide voice services, and DSL to providing video services. While cable operators still manage video as a separate network, they will soon provide video services over their data pipes - either from externally sourced servers, or as an upgrade to...
- White papers 2006-03-30
- A Practical Roadmap to Higher Quality
- Understanding quality and cost in accordance with a set of interrelated business processes also serves to dramatize their core roles in measuring and directing IT efficiencies. For instance, quality metrics directly impact such ITIL disciplines as Incident, Problem and Availability management, Service Level Management, Capacity Management, and even basic Help...
- White papers 2006-01-01
- Compuware's Vantage 9.8: A Multi-Pronged Approach to QoE Adopting the Ultimate Service Metric: A Checklist for an Effective Quality of Experience Solution
- IT organizations are being held more and more accountable to the businesses they support to deliver on both quality and cost-effectiveness. While in itself this is nothing new, industry attention is accelerating dramatically in its efforts to better understand the core criteria behind quality and cost, and how to leverage...
- White papers 2005-10-01
- Quality of Experience (QoE) of Mobile Services: Can It Be Measured and Improved?
- The ultimate measure of a network and the services it offers is how subscribers perceive the performance. Quality of Experience QoE is the term used to describe this perception and how usable the subscribers think the services are. With the growth of mobile services, it has become very important for...
- White papers 2004-10-01
- Defining IP Telephony Quality Metrics
- As IP telephony solutions gain more features, organizations are having trouble defining metrics for measuring the end user quality of experience QoE. In a report published today (client-registration required), the META Group's Bjarne Munch advises that before deploying IP telephony, organizations should first come up with a list metrics based...
- Blog posts 2004-08-26
- QOS, QOE and Total Customer Experience
- Business success requires productively and simply leveraging an increasingly rich menu of IP network-based Multimedia, Internet, Communications and Entertainment MICE capabilities. Due to the sophistication required to provide, support and manage MICE capabilities they are often purchased as services from a service provider. Because MICE services are critical to business...
- White papers
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