The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships. See data mining, information management, groupware and BI software.
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Additional Resources
- Web Help Desk Pro 9.2.3.1 (Mac)
- This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...
- Software downloads 2009-11-25
- Web Help Desk Free 9.2.3.1 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Software downloads 2009-11-25
- Creating real business value with Web 2.0
- What are then the bnefits?Well that's the point isn't it? I am researching presently how to implement a knowledge management system using Web 2.0 technologies at a transport company. The first thing every company ask me is: " what is in for me and my business?", So why can't anyone...
- Discussion threads 2009-11-24
- Fawning over Chatter and how SAP missed its chance
- What Salesforce did was pricing, not features...What I was talking about that most people missed wasn't the feature set. Of course that isn't new. Even Benioff pretty much admits he stole the idea from Facebook and Twitter.But at the Techcrunch Real Time Crunchup on Friday Benioff said Salesforce was working...
- Discussion threads 2009-11-23
- Chatting (Not Chattering) About Salesforce - Part I
- Sorry Paul, but you're wrong about knowledge basesGreetings Paul:Very good overall post!However, considering our core competency in knowledge bases, I have to take exception to your conclusions on KBs.Consumers certainly will and shouldturn to other consumers when looking for input on product and service selection because it is not motivated...
- Discussion threads 2009-11-23
- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Blog posts 2009-11-23
- CRM+ 5.1.4 (Windows)
- CRM+ is a user-friendly, easy-to-understand customer relationship management CRM software for getting your company's data centralized and organized. It supports the invoicing, contact management, project management, business history, business tasks, reminders, knowledge base and many more customer related functions. It was built using the award winning FileMaker database engine and...
- Software downloads 2009-11-23
- Abacus HelpDesk 5.0 (Windows)
- Abacus HelpDesk supports your help desk with complete service and support, call tracking, knowledge management, problem resolution, call management, statistic reports, and invoice handling. With the SQL-connection module, Abacus HelpDesk supports MS SQL server to handle large databases. Multi-language support, Citrix and Terminal server support, and remote computing.
- Software downloads 2009-11-19
- Proactime Pro 12.41 (Windows)
- Proactime Pro--efficient and intuitive time planning and scheduling software. In today's hectic world, you cannot afford losing a single minute. Although it does sound like a cliche, reality proves that it may not be too far from the truth. Meetings, goals, appointments, interviews, documents to be prepared, mail to be...
- Software downloads 2009-11-19
- NewWayService 4.06 (Windows)
- NewWayService is a software solution for service management. Easy to use, this tool allows you to quickly track your work orders in a user-friendly environment. It adapts to your needs and allows you to manage work orders, actions, worked or billed hours, customers and contacts, banks of hours, technicians, products...
- Software downloads 2009-11-18
- Resistance to change: The real Enterprise 2.0 barrier
- Vive Le Resistance!Michael - Resistance to Change, Immunity to Change - there is a lot of activity on the "real work" beyond tech and into enacting and leveraging change agents of Enterprise 2.0 lately... great that we're all surfacing these issues in increasingly large forums.For a bit more flavor on...
- Discussion threads 2009-11-16
- 'The Purpose of a Business is to Create a Customer' - Peter Drucker Centenary
- This month marks the centenary of Management guru Peter Drucker's birth, and the Harvard Business Review - the Vogue magazine of management fashions - has a terrific section devoted to his legacy and ideas this month. The paper version is a keeper. Drucker's...
- Blog posts 2009-11-16
- CRM+ 5.1.4 (Mac)
- CRM+ is a user-friendly, easy-to-understand customer relationship management CRM software for getting your company's data centralized and organized. It supports the invoicing, contact management, project management, business history, business tasks, reminders, knowledge base and many more customer related functions. It was built using the award winning FileMaker database engine...
- Software downloads 2009-11-16
- FishCode Library .NET 2 (Access) 17.0.3606 (Windows)
- FishCode Library .NET is an all-in-one information, knowledge, and document management system that allow you to organize Note, Code, File, Image, WebVideo and URLRSS into an easy-to-use outline format.
- Software downloads 2009-11-15
- Understanding Enterprise 2.0 Tolerances & Scale
- We're at an interesting intersection in the collaboration world where projects both large and small tend to be discussed with the same terms. This can be very confusing to the lay person since it's hard to know what sort of scale is being described. ...
- Blog posts 2009-11-14
- Enterprise 2.0: What do we know today about moving our organizations into the 21st century?
- Enterprise 2.0 ROIDion - An extremely interesting article. As a vendor of social software, we're often exposed to an intriguing mix of the trends that you've outlined above. In particular, we've noticed that those common internal advocates you mentioned (e.g. corporate communications, knowledge management) are already sold on the benefits...
- Discussion threads 2009-11-13
- Why IT can't seem to deliver measurable productivity
- Sounds like excuses to me.If it can't be shown on the bottom line, its useless.IT really needs to be aligned with business needs.From what I have heard talking with several managers, IT needs to come out out the silo and focus on delivering business needs and services. From what...
- Discussion threads 2009-11-11
- SmartDraw 2010 2010.06 (Windows)
- SmartDraw 2010 makes it easier than ever to create business graphics, diagrams and charts of all kinds, to improve communication, productivity, organization, management and planning. SmartDraw 2010 was designed to help businesses be more productive by distributing the planning process, documenting company knowledge and improving their presentations. It lets...
- Software downloads 2009-11-11
- XDent 3.7.0.0 (Mac)
- XDent, available for Apple MacOS X, Linux and Windows systems, is one of the most technologically advanced products among the programs for the management of dental practice. It is designed to simplify the work of the dentist and his assistants. The immediacy and ease of use of the program lets...
- Software downloads 2009-11-09
- Aibase 2.4.8 (Windows)
- Aibase allows you to create and structure information for learning, brainstorming, task solving, and project management. You can break down complex information for better understanding, and create efficient knowledge bases. Documents contain trees, tables, panels with calendar interval, free-form shapes, rulers, slide shows, connectors, concept maps, diagrams and second-view notes;...
- Software downloads 2009-11-09
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