(Electronic CRM) CRM over the Internet. Most CRM systems have one or more Web-based applications for selling to or supporting the customer, so the terms eCRM and CRM are used interchangeably. See CRM.
 | Reproduced with permission from Computer Desktop Encyclopedia. Copyright (c) 1981-2009 The Computer Language Company Inc. All rights reserved. |
Additional Resources
- G-Lock EasyMail Professional 6.10.0.900 (Windows)
- Marketeers and ECRM experts agree that personalized messages get better response rates than "mass-produced" messages. EasyMail Pro makes this easy, creating unique message content and subject lines via its powerful mail-merge function. HTML and Multi part MIME message capability support lets you include formatted text, HTML, attached files and embedded...
- Software downloads 2008-12-09
- RTI Harlequin RIP 8.0 (Mac)
- Harlequin PostScript Level 3, XPS and PDF compatible RIP that offers support for over 300 plus output devices including platesetters, imagesetters, printing presses, inkjet proofers, thermal devices and other prepress equipment. RIP-Kit is built on Global Graphics Harlequin RIP Software. RIP-Kit offers users the ability to drive more than one...
- Software downloads 2008-11-26
- eCRM in Your Enterprise
- In a rapidly changing global business marketplace, it is realize that there are subtle and complex changes in the consumer/ brand relationships directly impacting the brand equity, owing mainly to an unprecedented glut in communications and information channel like the internet. Add to this the typical consumer's desire to move...
- White papers 2006-08-26
- Ontiva Fusion Suite 1 (Windows)
- ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet. ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the interaction needs of your company's online customers via chat...
- Software downloads 2006-08-14
- SaleSmartz Pro 5.0 (Windows)
- Whether you want to produce professional-looking quotes in seconds, group and show your products in a catalog, maintain prospect and customer history, or mail out templates to thousands of potential customers, the SaleSmartz suite of sales software will do this. You can create professional formatted e-mails for mail outs and...
- Software downloads 2004-08-13
- SaleSmartz 5.0 (Windows)
- When you want advanced Sales Force Automation, even to produce professional looking quotes in seconds, group and show your products in a catalog, maintain prospect and customer history, mail out to thousands of potential customers easily and without fuss, then the SaleSmartz suite of sales software will do all this,...
- Software downloads 2004-08-11
- RTI Harlequin Postscript Level 3 RIP Software 6.3 (Windows)
- Harlequin PostScript Level 3 Software RIP that offers support for Epson, HP and Encad printers as well as a wide variety of imagesetters and platesetters. RIP-Kit is built on Global Graphics Harlequin RIP Software version 6.3. RIP-Kit will run under Macintosh OS 9.x and 10.x Jaguar and Panther and will...
- Software downloads 2004-06-23
- Making Sense of eCRM: Electronic Customer Relationship Management
- In today's world of business and technology we are constantly barraged with a never-ending series of acronyms; a relative recent addition is eCRM. Like many of its predecessors, eCRM which stands for electronic customer relationship management, is a term that is tied to a great deal of hype and confusing...
- White papers
- Using Mobile Technology to Bring Manufacturers and Retailers Together
- This case study spotlights how ECRM, a leader in the conference management industry, is using mobile technology as a collaboration tool for the manufacturers and retailers who attend its EPPS Efficient Program Planning Sessions conferences. Download the paper to learn why ECRM provides a Gateway M275 notebook-to-tablet PC to all...
- Case studies
- What your CRM investment can do for you
- Information--it can take your business right to the top. But only if you know how to use it correctly. If sales doesn't know what customer service knows, and customer service doesn't know what the credit department knows, your relationships with customers can be damaged. This white paper from the Touchtone...
- White papers
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