See call center.
 | Reproduced with permission from Computer Desktop Encyclopedia. Copyright (c) 1981-2009 The Computer Language Company Inc. All rights reserved. |
Additional Resources
- Contact Centres: Optimum service at optimum cost
- Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
- White papers 2009-11-16
- Turning customer interaction into profitable relationships
- Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and postage. However, most organisations take a fragmented approach to managing enterprise customer communications using outdated technologies which are not consistent...
- White papers 2009-09-08
- Payworks Uses Microsoft Platform and Open
- Payworks Payroll Services provides online payroll and human resource outsourcing solutions to midsized organizations. The growing firm was coping with system downtime and rising maintenance expenses for its legacy PBX-based platform and needed to reduce communication costs for its 100-member call centre, which receives up to 400 calls per day....
- Case studies 2009-08-10
- CollegeNET ends the thick/thin letter game
- CollegeNET ends the thick/thin letter gameIt's been around here... OUACOUAC... the Ontario Universities' Application Centre. A central website organization that will do the application process, arrange your transcripts being transferred from high schools to the universities (or, if you're not from Ontario, you mail your transcripts to them, they then...
- Discussion threads 2009-07-23
- Bank Strengthens Market Opportunities With Enhanced Customer Service Tools
- KASB Bank has 73 branches across Pakistan. It offers financial solutions to a large portfolio of investment, corporate, and consumer banking customers, with a comprehensive range of services. Determined to offer customers a more flexible, personalised service, Pakistan's KASB Bank deployed Microsoft Dynamics CRM 4.0 business management software. Microsoft Gold...
- Case studies 2009-07-01
- Should broadband connectivity be a right?
- Should broadband connectivity be a right?Not at all.Yes, it is going to be a necessity but it will never be a right. In my opinion, this goes along with the whole "Is health care a right" ordeal. Neither of these are rights. They are both almost absolutely necessary but no...
- Discussion threads 2009-05-31
- CentreDesk Artizan 5.402 (Windows)
- CentreDesk Artizan is a multi-user Artisan call centre application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to artisans Time tracking, (calculates holidays and...
- Software downloads 2009-04-28
- Keep Walking (Mobile)
- Keep walking on your way. Or you will be exceeded! This is also our motto.Feature: You can customize the word in the screensaver.How to use:Rename the file in your phone within 12 words. Enter the flash again and you can see the words in the screensaver has changed. For example,...
- Software downloads 2009-04-07
- Keep Walking 2.0 (Mobile)
- Keep walking on your way. Or you will be exceeded! This is also our motto.Feature: You can customize the word in the screensaver.How to use:Rename the file in your phone within 12 words. Enter the flash again and you can see the words in the screensaver has changed. For example,...
- Software downloads 2009-04-07
- Happy Easter 2.0 (Mobile)
- A dedicated screensaver for the Easter. Never abandon yourself to despair. We don''t live smoothly today because we are waiting for a wonderful future and ending and God will guide us.A product of MMMOOO Premium Service: 1. Premium class in quality & designing 2. Customized service with product: You can...
- Software downloads 2009-04-02
- Microsoft Joins the Great Tech Carbon Telethon
- Today is Red Nose Day in the UK, a day when you are supposed to do something 'funny for money'. People in offices all over the UK will don a plastic red nose and raise money to provide financial relief for Africa. Tonight the BBC will run a telethon and...
- Blog posts 2009-03-13
- RightNow: right for now
- RightNow: right for nowRightNow is awesome - I was their first major customer in AustraliaRightNow is awesome. I was their first major customer in Australia back in 2002. They allowed me to significantly grow my ecommerce business as they gave me a 2 year 50% discount and the rest is...
- Discussion threads 2009-03-05
- Brittany's story: a tale of heroism amid RIAA abuse
- Brittany Kruger may be a scared young lady but she has also proven to be a brave advocate for victims, like herself, of RIAA Mafia shake-downs, arm-twisting and assorted rough stuff. According to Ray Beckerman Brittany and her father's willingness to expose the fact that MediaSentry violated Michigan law by...
- Blog posts 2009-03-01
- Square One 2.0 (Mobile)
- Lucid black and grey background + time and data info with wheeling square standing at the centre of the screen. Plain style screensaver to use for a long time. A product of MMMOOO Premium Service: 1. Premium class in quality & designing 2. Customized service with product: You can order...
- Software downloads 2009-02-17
- Square One 1.0 (Mobile)
- Lucid black and grey background + time and data info with wheeling square standing at the centre of the screen. Plain style screensaver to use for a long time. A product of MMMOOO Premium Service: 1. Premium class in quality & designing 2. Customized service with product: You can order...
- Software downloads 2009-02-17
- A CRM Public Service - A Small (Contemporary) Resource Library
- A CRM Public Service - A Small Contemporary Resource LibraryThank you for the referencesPaul,Thank you for the references. They make for interesting reading, particularly as the CRM space goes through transition, amidst declining IT spends. When speaking with customers, I am increasingly seeing them express a desire to simplify the...
- Discussion threads 2009-02-13
- Microsoft patents interface to transform phone into PC
- Microsoft patents interface to transform phone into PCRE: Microsoft patents interface to transform phone into PCIt's a bit late - the iPhone is heading the same way from another direction. I don't think the iPhone is going to violate this patent because there won't be a second CPU in the...
- Discussion threads 2009-01-29
- Inquira speaks in tongues with new release
- San Bruno CA headquartered InQuira Inc. has unveiled the latest version of their InQuira product, and is making much of its multilingual capabilities. I spoke with Chris Hall and Peter Tebbenhoff ahead of the announcement, to learn a little more about the company and its solutions. Hall...
- Blog posts 2008-12-16
- ProCurve Partners With Total Call in North African Call Centre Expansion Project
- Established in 1999, California-based Total Call International, Inc. is a major provider of global communications services. The company needed a highly reliable, high-performance, networking solution that offered high availability and scalability to satisfy the demands of its growing business. To cater for their business growth Total Call installed ProCurve 5308xl...
- Case studies 2008-12-01
- Are MacBooks starting to look like HPs?
- Are MacBooks starting to look like HPs?Very honestly...the MacBook just looks cheaper.Apple not really a niche playerJust number 2 in a market whose dominant player got its marketshare through illegal tactics.That takes a long time to crack. I wouldn't call their market share niche in a market of 2 OS's....
- Discussion threads 2008-11-16
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