(Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Automatic telephone dialing from an address list is an outbound example.
 | Reproduced with permission from Computer Desktop Encyclopedia. Copyright (c) 1981-2009 The Computer Language Company Inc. All rights reserved. |
Additional Resources
- Cuba for Remedy (Client) 1.3.2.8 (Windows)
- Connect your phone system to your Remedy application with Cuba - the only off-the-shelf CTI software with full integration to Remedy, available in the world today. The Cuba client communicates directly with a PBX telephone system via TAPI, CSTA, ASAI or a proprietary interface. Cuba delivers feature rich CTI such...
- Software downloads 2009-11-26
- Cuba Server for Remedy (Avaya TSAPI) 1.3.2.8 (Windows)
- Connect your phone system to your Remedy application with Cuba - the only off-the-shelf CTI software with full integration to Remedy, available in the world today. Enjoy feature rich CTI on a single user license, test it with your telecoms system and adjust the integration settings to suit your business....
- Software downloads 2009-11-26
- CallControl Asterisk 1.0.3 (Mac)
- CallControl is the new CTI application for Mac. Dial phone numbers from your desktop and enhance your productivity and comfort at your workplace. CallControl does the work for you. It even identifies incoming callers based on their caller ID and matches it to Mac OS X AddressBook record. You'll always...
- Software downloads 2009-09-28
- The best VoIP solution is ...
- What about hosted?Wondering if you guys would be willing to discuss the most obvious omission... hosted. It's like choosing which car to buy when its cheaper to take a limo.RE: The best VoIP solution is ...Your article was only comprehensive if you consider just the IP-PBX and desktop telephone;...
- Discussion threads 2009-09-22
- Next Softphone 1.0 (Windows)
- NX is a softphone with a Computer Telephony Integration - CTI tool for Asterisk and third party application. API is based on .INI files, through which one can integrate IP telephony to any CRM / ERP software. FEATURES * SIP Proxy authentication. * Dial/Receive phone calls directly from your contact...
- Software downloads 2009-08-25
- Cuba Server for Remedy (TAPI) 1.3.2.4 (Windows)
- Connect your phone system to your Remedy application with Cuba - the only off-the-shelf CTI software with full integration to Remedy, available in the world today. Enjoy feature rich CTI on a single user license, test it with your telecoms system and adjust the integration settings to suit your business....
- Software downloads 2009-07-16
- ItelPop FREE 1.3.1 (Windows)
- ItelPop is a very simple to use softphone dialer and screenpop for web and third party applications. It interfaces with any phone system that supports TAPI. Features softphone dial from clipboard screenpop, lookup records - based on CallerID and/or Called ID, Integrates with any PBX or modem which supports TAPI....
- Software downloads 2009-05-24
- Rander 3.8 (Windows)
- Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can work far more effectively with Rander as it gives you a basic...
- Software downloads 2009-05-18
- Shin Kong Life Insurance Improves Application Quality and Accelerates CMMI Certification
- The Shin Kong Financial Group provides value-added banking and real estate services to clients. It recently established a Coverage Service Department, which is solely responsible for the development of coverage rights, handling complaints and managing service projects. The company uses a Computer Telephony Integration CTI system to provide quality service...
- Case studies 2009-05-01
- Itelpop for Outlook 1.2 (Windows)
- ItelPop for Outlook is a very simple to use softphone dialer and screenpop for Outlook application. It interfaces with any phone system that supports TAPI. Features softphone dial from clipboard screenpop, lookup records in Microsoft Outlook - based on CallerID, Integrates with any PBX or modem which supports TAPI. Introduce...
- Software downloads 2009-04-10
- Dial!Fritz 1.3 (Mac)
- Dial!Fritz is the Call Manager for the Mac, in connection with the Fritz!Box Fon of AVM. Incoming callings are displayed at the Mac with caller details from the Address Book if these are missing, it tries to get the name by reverse search. With Dial!Fritz you have besides the possibility...
- Software downloads 2008-10-17
- Nitrous Audio CTI 2 Touchscreen 2 (Windows)
- State of Art Car Software GUI interface for Audio or Video that runs on Windows XP, Vista Pc Tablet, TouchScreen, Touchpad, UMPC Devices Using the Winamp Engine. The software is actually a skin that is put in your winamp program. Version 2 includes unspecified updates.
- Software downloads 2008-08-12
- Vizio VP322
- Mostly on the strength of aggressive pricing, Vizio in the last several years has taken the flat-panel HDTV market--both LCD and plasma--by storm, rocketing past better-known brands and becoming one of the best-selling names in the country. The company has also introduced some unique products, among them the VP322, which...
- Product reviews 2008-08-05
- Bluebean Wins Customers' Confidence With New Avaya Contact Center Solution
- Bluebean previously engaged a hosted solution for its inbound call center operations. However, the hosted solution vendor was unable to keep up with Bluebean's growing business as well as the more sophisticated demands from Bluebean's customers. Bluebean also faced difficulty in attracting new customers, especially those implementing large promotional campaigns....
- Case studies 2008-04-01
- VoIP, Inc. lawyering up for massive Click To Call Patent infringement suits
- VoIP, Inc. lawyering up for massive Click To Call Patent infringement suitsOne Could Only HopeAs a former employee and shareholder I could only hope to see something good come out of this situation. The question is why did they wait until the company is almost completely folded to file suit?...
- Discussion threads 2008-02-13
- Pioneer PDP-5080HD
- Black-level performance is one of the most important aspects of picture quality. When a display can produce a deep shade of black, it not only improves the realism and the punch of dark scenes, it also makes colors look richer and more saturated. So why did we like Pioneer PDP-5080HD...
- Product reviews 2007-08-21
- Kunming Broadcast Television Network Center Reaped Multiple Benefits From Implementing Avaya Contact Center Solution
- Since the introduction of digital television technologies, the communication between KBTNC and its customers has expanded from a single type, which is reporting malfunction, to different layers, such as business inquiry, product customization, and service transfer. Therefore, KBTNC needs to provide unified, efficient and 24/7 services to customers to support...
- Case studies 2007-08-01
- Sprinx CTI Client 2.0 Personal Edition 2 (Windows)
- Sprinx CTI Client significantly improves phone call handling. With Sprinx CTI Client you will know everything about the caller even before picking the phone up. You can also dial phone numbers directly from Web pages or an external contact database. Sprinx CTI Client is integrated with major CRM solutions and...
- Software downloads 2007-07-02
- Convergence case in point: SOA approach eases hotel's development of in-room communications/Web portal
- Read a full transcript of the discussion. Sponsor: BlueNote Networks, Inc.When I first heard of the Seaport Hotels in-room "Seaportal" application, built using SOA principles to attain a true IP convergence features, I was jazzed and blogged on it. The Boston hotel recently took part in a webinar deep dive...
- Blog posts 2007-03-14
- IpDialer 1.5 (Windows)
- IpDialer for click-to-dial (C2D) applications in IP telephony. Works with Vonage, Cirpack Thomson Telecom, Snom, Skype, Eyebeam, X-Lite, MobileIPCentrex for VoIP telephony. The perfect CTI Computer Telephony Integration agent, using Clipboard to dial the number from any application. You can click on the number to be dialed on your PC...
- Software downloads 2007-03-01
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