Formulas and procedures that have proven successful in practice. In the IT world, best practices often refers to software development methodologies. See XP, RUP and Scrum.
 | Reproduced with permission from Computer Desktop Encyclopedia. Copyright (c) 1981-2009 The Computer Language Company Inc. All rights reserved. |
Additional Resources
- Best Practices for Translating Customer Satisfaction into Revenue
- Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices...
- White papers 2009-11-06
- 10 ways to evaluate your IT management software
- Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...
- News items 2009-11-05
- What would make you trust Microsoft?
- Flame on!Let me save a couple people the time of posting"Microsoft is the most evil thing on earth and should be destroyed" - Linux Geek, Ole Man, D.T, No More Microsoft Software ...."I trust Microsoft with my life" - Mike Cox, Loverock, ... "They are a company. I trust them...
- Discussion threads 2009-11-05
- Are the Microsoft layoffs over now?
- I hope soI hate seeing "SoandSo killing X amount of jobs" in the news =/Ballmer should be the first to get laid offHis reklessness to ignore the FOSS and cling to the proprietary model drove M$ into the ground.Q1 revenues of $13Bn generating $3.5Bn in net profit ...... would tend...
- Discussion threads 2009-11-04
- Power Solutions Article:Â Power Solutions Article: Getting Started with Microsoft Windows Server 2008 Hyper-V on Dell Servers
- Microsoft® Hyper-V™ technology provides a simplified virtualization platform integrated directly into the Microsoft Windows Server® 2008 OS. This article provides an introduction to Hyper-V virtualization, discusses the overall architecture and underlying technologies, and offers guidance on best practices for deployment on Dell™ PowerEdge™ servers.
- White papers 2009-11-04
- The perfect computer?
- Do we have the technology to build a perfect computer? Would it be perfect for a specific purpose or is it possible to build a perfect general purpose computer? Small Business Computing's Mark Beckley has some answers. Do we have the technology to build a perfect...
- News items 2009-11-02
- Securing the Physical, Virtual, Cloud Continuum
- Information security best practices have not changed much in 15 years -- strong perimeter defense and defense in depth are still the primary security controls. However, virtualization and cloud computing are radically altering data center operations, leading to a hybrid physical/virtual/cloud computing environment. Securing this new environment demands the adoption...
- Webcasts 2009-11-01
- Forrester Strategies for Assessing IT Business Satisfaction
- If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the importance of assessing IT business satisfaction. It includes best practices...
- White papers 2009-10-29
- Insurer research arm pushes comparative effectiveness
- cougarster comHey guys, do you like dating with a cougar? Or are you a cougar yourself? Okay, no matter you are looking for a NSA, FWB or serious relationship. You'll want to check this out:**== Cougarster.com ==**It's where cougars and younger men can meet(Cougar is the slang for...
- Discussion threads 2009-10-28
- Amazon launches relational database service: Think MySQL in the cloud
- Three reasons this is a bad paradigm...Security, security and...let's see, what was that other thing...oh yeah, security. The comment "enterprise customers are likely to take their time moving sensitive data into Amazon?s RDS effort" should be nominated for the understatement of the year award. What's more likely is...
- Discussion threads 2009-10-27
- Live Webcast: From Microsoft Exchange 2007 to Google Apps: The Delta Hotels and Resorts Story
- Leading Canadian hotelier, Delta Hotels and Resorts, recently migrated from Microsoft Exchange 2007 to Google Apps. It gained significant cost savings but more importantly for Director of Digital Innovation, Michael Rodger, a platform for growth and continuous innovation. Four thousand of Delta's employees now use Google Apps to better communicate...
- Webcasts 2009-10-27
- Saying goodbye to Zimbra
- Garbage?Garbage?It's not garbage if it works for him.Just because you're on some strange crusade to hate it doesn't mean nobody should use it.If it works for him, great.Always the right tool for the right job, always. Some things work better for some people than others.Good luck, you picked the WORST...
- Discussion threads 2009-10-26
- Windows and Office cash cows take a hit in Microsoft's first quarter
- BURN BABY BURNNice to see Microsoft start the downward spiral.Don't get too happy...Every company has a blip in its future - just wait until the next quarter.When you're on top the only way is down.Happened to all those on top at some point....IBMNovellGMLotusLike so many other companies?But then again, the...
- Discussion threads 2009-10-23
- The 10 Worst Practices for Technical Support and How to Overcome Them
- Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices" that are common to customer support operations, including how...
- White papers 2009-10-23
- Justifying SQL Server Management Tools in a Down Economy
- These days, it's tough being part of an IT organization. Your budget's being slashed due to the downturn in the economy, but you're being told to keep service levels high. How do you balance a smaller bottom line with demands for high service levels? The secret is...
- White papers 2009-10-22
- What EuroCloud means for SaaS in Europe
- Step in the right directionAny initiative which brings together a cross-section of providers so they can share best practices and combine forces to promote the value of cloud computing is a good thing. Here are more of my views, http://www.thinkstrategies.com/blog/2009/10/companies-band-together-to-form-eurocloud.html. Good luck!
- Discussion threads 2009-10-21
- Gartner Magic Quadrant lawsuit: Sour grapes or real gripes?
- They should join the IIARMichael,Nice post, I agree with your analysis. As a bottom line, I think they should be more professional with their AR programme, maybe join the IIAR [u]http://www.analystrelations.org[/u] to benefit from best practices.See my earlier post on this:http://iiar.wordpress.com/2009/10/21/is-shooting-on-the-referee-productive/Merits of LawsuitWhile Gartner may have its own objectives, I...
- Discussion threads 2009-10-21
- PR Google Wave: When opportunity meets overkill
- Common Sense and Good MannersJennifer ? just as desktop publishing made it easy to produce really bad newsletters, social media enables lazy or inept PR people to pollute ?In? boxes and social sites. Technology evolves and methods change, but common sense and good manners never go out of style. Peter...
- Discussion threads 2009-10-21
- SaaS: Shelfware as a service?
- Think the conclusions are a bit flawedI think we can all agree that SaaS saves operational expenses, increases agility and improves the user experience. I don't think the fact that Salesforce.com has been successful can be held against the category.The shelfware point is a bit more subtle. The...
- Discussion threads 2009-10-21
- Discover the Hidden Treasures in Quest's Solutions for SQL Server
- In this Quest Software Pain-of-the-Week webcast, learn best practices to maximize your SQL Server environment performance. SQL Server experts Brent Ozar and Tim Ford reveal undocumented procedures, tips and tricks that make SQL Server do things it wasn't intended to do - but will help you make your life easier!...
- Webcasts 2009-10-21
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